Return & Refund Policy
Return Policy – PureGrains
Customer satisfaction is our priority.
Eligible Returns
Returns are accepted if:
- Wrong product was delivered
- Product arrived damaged
- Product packaging was opened before delivery
- Product is expired
- Product quality is found to be defective
Return Time
Customers must report any issue within 24 hours of receiving their order.
Non-Returnable Products
For food safety reasons, we cannot accept returns for:
- Opened food packages
- Products consumed partially
- Items damaged due to customer mishandling
- Products reported after 24 hours without valid reason
Refund Process
After inspection, eligible refunds will be processed within 5–7 business days.
Refunds may be issued through:
- Original payment method
- Bank Transfer
- Store Credit (where applicable)
Exchange Policy
If the wrong item is delivered or the product is damaged, PureGrains will replace it free of charge.
Return Shipping
If the return is due to our mistake, PureGrains will bear the return shipping cost.
If the customer changes their mind after shipment, return shipping costs may apply.