Order Policy – PureGrains
Order Confirmation
After placing an order, customers will receive:
- Order Confirmation Email (if provided)
- SMS or WhatsApp confirmation (where available)
Order Verification
For high-value or first-time orders, our customer support team may contact customers for verification before dispatch.
Order Processing
Orders are generally processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery:
- Major Cities: 2–4 business days
- Remote Areas: 4–7 business days
Delivery times may vary depending on courier services.
Cash on Delivery
Cash on Delivery is available in selected areas of Pakistan.
Customers are requested to keep the exact payment amount ready whenever possible.
Order Cancellation
Customers may cancel an order before it has been shipped.
Once an order has been dispatched, cancellation may not be possible.
Failed Deliveries
If delivery fails because:
- Customer is unavailable
- Incorrect address is provided
- Customer refuses the parcel
PureGrains reserves the right to cancel future Cash on Delivery orders from that customer.
Product Availability
If a product becomes unavailable after an order is placed, we will:
- Contact the customer
- Offer an alternative product
- Issue a full refund for unavailable items if payment has already been made
Customer Support
For any order-related assistance, customers may contact our support team through the contact details available on the PureGrains website.